Hi!
Thank you very much for your detailed and balanced review — we truly appreciate the time you took to share both the positives and the areas where you feel we can improve.
We’re happy to hear that you’re satisfied with the e-bike overall — especially the motor performance, design, and our quick delivery and responses. Regarding the points you raised:
About the transport issue: based on the video we received, the packaging appeared damaged, but it wasn’t clear that the bike itself had been affected. We truly apologise if there was any misunderstanding on our part.
For the rear light cable, you’re absolutely right — an extension cable is an easy fix, and we’ll make sure to suggest that to future customers.
Regarding the gear adjustment, bikes are preassembled but may sometimes need minor tuning after shipping. Still, we understand it would be preferable if everything worked perfectly straight out of the box.
We appreciate your fair and constructive feedback.
Catharina S.